Salesforce Agentforce Voice AI Transforms Customer Service With Phone Calling
Salesforce has launched Agentforce Voice, enabling AI customer service agents to handle phone calls with customizable voices and interruptible conversations. The feature integrates with major corporate phone systems as voice becomes central to generative AI adoption.
Salesforce is revolutionizing customer service AI with the addition of voice calling capabilities to its Agentforce software, enabling businesses to move beyond text-based interactions and deploy artificial intelligence agents that can handle telephone conversations with human-like responsiveness. Announced ahead of this week’s Dreamforce conference in San Francisco, Agentforce Voice represents a significant expansion of Salesforce’s AI-powered customer service platform into the vocal domain.