The AI Co-Founder: How Agentic Systems Are Reshaping Business Operations and Human Roles
The Rise of the AI Co-Founder Imagine a business partner who works 24/7, never takes vacation, and can simultaneously analyze…
Tag: Customer service
3 Degrees That Are Most At Risk Of AI In 2026
3 Degrees Facing Highest AI Disruption Risk by 2026 As artificial intelligence continues transforming global workforce dynamics, recent analysis shows…
Salesforce Agentforce Voice AI Transforms Customer Service With Phone Calling
Salesforce has launched Agentforce Voice, enabling AI customer service agents to handle phone calls with customizable voices and interruptible conversations. The feature integrates with major corporate phone systems as voice becomes central to generative AI adoption.
Salesforce is revolutionizing customer service AI with the addition of voice calling capabilities to its Agentforce software, enabling businesses to move beyond text-based interactions and deploy artificial intelligence agents that can handle telephone conversations with human-like responsiveness. Announced ahead of this week’s Dreamforce conference in San Francisco, Agentforce Voice represents a significant expansion of Salesforce’s AI-powered customer service platform into the vocal domain.
Agentforce Voice Features and Customization
New Legislation Is Likely To Drive AI Adoption Rather Than Create Jobs
New Legislation May Accelerate AI Adoption Rather Than Create Jobs Recent legislative developments in the United States are raising important…
Move from reactive to proactive customer service
The Evolution from Reactive to Proactive Customer Service Customer experience is rapidly advancing into what feels like science fiction territory,…