AI ImpactBusiness Software

Slack Transforms Slackbot into AI Assistant with Enhanced Workspace Capabilities

Slack is fundamentally rebuilding Slackbot from the ground up as a personalized AI companion. The upgraded assistant can search using natural language, create custom workspace plans, and coordinate across multiple platforms while maintaining data security through AWS infrastructure.

In a significant platform evolution, Slack is testing a comprehensive update that transforms its familiar Slackbot into a sophisticated AI assistant. Currently functioning primarily for reminders and notifications, the rebuilt Slackbot will leverage artificial intelligence to provide personalized workspace assistance, natural language search capabilities, and cross-platform coordination. This transformation represents one of the most substantial updates to the Slack platform since its inception, positioning the tool as a central productivity hub for modern workplaces.

From Basic Bot to AI Companion

BusinessCybersecurity

Qantas Data Breach: Hackers Leak 5 Million User Records After Ransom Deadline

** Following a failed ransom demand, hackers leaked data of 5 million Qantas users. The breach exposed email addresses, phone numbers, and frequent flyer details. Australia reaffirmed its no-ransom policy. **CONTENT:**

In a significant cyberattack, hackers have leaked the personal data of five million Qantas customers after the airline and Australian government refused to meet a ransom demand. The breach, attributed to the group Scattered Lapsus$ Hunters, exposed email addresses, phone numbers, birth dates, and frequent flyer numbers, though financial and passport details remain secure according to recent analysis of the incident.

AI ImpactBusiness Software

Salesforce Agentforce Voice AI Transforms Customer Service With Phone Calling

Salesforce has launched Agentforce Voice, enabling AI customer service agents to handle phone calls with customizable voices and interruptible conversations. The feature integrates with major corporate phone systems as voice becomes central to generative AI adoption.

Salesforce is revolutionizing customer service AI with the addition of voice calling capabilities to its Agentforce software, enabling businesses to move beyond text-based interactions and deploy artificial intelligence agents that can handle telephone conversations with human-like responsiveness. Announced ahead of this week’s Dreamforce conference in San Francisco, Agentforce Voice represents a significant expansion of Salesforce’s AI-powered customer service platform into the vocal domain.

Agentforce Voice Features and Customization