AI ImpactEnergy Policy

Tech Leaders Debate AI Regulation Approaches as Startup Ecosystem Embraces Artificial Intelligence

LinkedIn co-founder Reid Hoffman compares AI regulation to automotive seatbelts, advocating for iterative approaches. Meanwhile, Anthropic’s Jack Clark emphasizes the need for comprehensive policy solutions as AI dominates startup funding conversations. The contrasting viewpoints emerge amid an AI investment boom, with 85-90% of startups at recent pitch events incorporating artificial intelligence.

Diverging Perspectives on AI Governance

Technology leaders are expressing contrasting views on how artificial intelligence should be regulated, with LinkedIn co-founder Reid Hoffman advocating for an iterative approach while Anthropic co-founder Jack Clark calls for more comprehensive policy solutions, according to reports from recent industry events.

AI ImpactBusiness Software

Salesforce Agentforce Voice AI Transforms Customer Service With Phone Calling

Salesforce has launched Agentforce Voice, enabling AI customer service agents to handle phone calls with customizable voices and interruptible conversations. The feature integrates with major corporate phone systems as voice becomes central to generative AI adoption.

Salesforce is revolutionizing customer service AI with the addition of voice calling capabilities to its Agentforce software, enabling businesses to move beyond text-based interactions and deploy artificial intelligence agents that can handle telephone conversations with human-like responsiveness. Announced ahead of this week’s Dreamforce conference in San Francisco, Agentforce Voice represents a significant expansion of Salesforce’s AI-powered customer service platform into the vocal domain.

Agentforce Voice Features and Customization